refunds and returns.
in the event of a faulty item which is proven to be at fault of the maker, a return will be accepted and and i will cover the cost of the post
you may not return any item which is not at fault or cannot be proven to be, especially if it has been custom made
if your product develops/has an unexplainable problem please get in touch via email to work out the best solution
in the case of a wrong size item being bought, there are some circumstances in which i will accept a return (at your cost) and send out another item - also at your cost. not all items are able to be remade, so please email me about this before returning.
in the case of a wrong size item being SENT by me, at my error, i will send out the correct size item to you, depending on the value and location of the incorrect product i may ask for it to be returned, at my cost.
incorrect delivery addresses supplied resulting in the parcel being lost/diverted and you are unable to receive it, i cannot cover and will not refund for. please make sure your delivery information is correct when paying. if you notice a mistake please email WITHIN 24 hours.
if a parcel is returned to me due to said incorrect address i will require postage to be paid again by the buyer for the parcel to be re-sent. you may not request a return at this point, especially if the items have been custom made for you.
orders may not be cancelled more than 2 hours after purchase
any refunds will be given upon receipt.
i ship worldwide using tracked and signed delivery and insured upto full value.
for worldwide customers who have not received their item please wait 60 days from date of dispatch before enquiring. i am unable to make a claim from the post office before this date
if an item is returned to me due to incorrect/incomplete address being supplied you must cover the cost of me re posting the parcel